Refund & Cancellation Policy

1. Subscription Cancellation

You may cancel your subscription at any time from your account settings page. Cancellation takes effect as follows:

• Your subscription remains active until the end of the current billing period.
• You retain full access to all paid features until the expiry date.
• After expiry, your account automatically reverts to the Free plan.
• Your watched cases and search history are preserved, but watchlist and alert features become inactive.

2. Refund Policy

2.1 Full Refund (within 7 days)

If you are unsatisfied with the service, you may request a full refund within 7 days of your first subscription payment. This applies only to first-time subscribers. To request a refund, email us at support@judicialplatform.in with your registered email and reason for the refund.

2.2 Pro-rated Refund (service issues)

If the Platform experiences significant downtime or service disruption lasting more than 48 consecutive hours, you may request a pro-rated credit for the affected period.

2.3 No Refund Cases

Refunds are not provided in the following situations:

• After 7 days from the subscription payment date.
• For renewal payments (monthly or annual auto-renewals).
• If your account was suspended for violating the Terms of Service.
• For partial months or unused days after cancellation.
• For the annual plan difference (choosing annual after using monthly is not retroactively adjustable).

3. How to Cancel

1. Log in to your account on the Platform.
2. Go to Account Settings from the user menu.
3. Click "Cancel Subscription" in the subscription section.
4. Confirm cancellation. You will receive a confirmation email.

Alternatively, email support@judicialplatform.in with the subject "Cancel Subscription" from your registered email address.

4. How to Request a Refund

1. Email support@judicialplatform.in with subject "Refund Request".
2. Include your registered email, payment date, and reason for the refund.
3. We will review and respond within 3 business days.
4. Approved refunds are processed within 5-7 business days via the original payment method.

5. Refund Processing

• Refunds are processed through Razorpay to the original payment method.
• Bank processing times may vary: UPI (1-2 days), cards (5-7 days), net banking (5-7 days).
• You will receive an email confirmation when the refund is initiated.

6. Plan Changes

• Upgrade: You can upgrade from monthly to annual or from Advocate Pro to Firm at any time. The new plan takes effect immediately and starts a new paid period.
• Downgrade: Downgrades take effect at the end of your current billing period.

7. Contact

For billing or refund queries: support@judicialplatform.in

See also: Terms of Service | Privacy Policy